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HFS Digital Roundtables

HFS Digital Roundtables are facilitated topic-based learning events exclusively for enterprise buyer senior executives. These meetings will research new ideas and technologies, test theories and discuss how you can move your key projects forward.

These digital meetings are an opportunity to collectively debate critical issues in an open but confidential environment, directly from the comfort of your own office or home.

Upcoming Digital Roundtables
*these events are exclusively for senior enterprise buyer executives only


March 10, 2020
10am ET/3pm GMT to 1pm ET/6pm GMT

The Future of operations and services in the post-brexit and post-pandemic environment

supported by:   Wipro_logo



hosted by Phil Fersht with guests

HFS Lead Analyst
Tom Reuner
Senior Vice President, IT Services

Join Senior Enterprise Executives

2021 will see the emergence of a business environment where data dominates business strategy and automation becomes a native competency, ensuring processes run effectively in the cloud to achieve business outcomes that drive growth. AI will emerge as an orchestration capability across these fluid processes as effective digital businesses deliver their products and services much faster, cheaper, and more competitively than they could ever have dreamed of pre-pandemic. Digital and data is the only language operations now understand. OneOffice is where automation becomes a native competency, where human performance is augmented by unleashing creativity and personal interaction, where the immediacy of data creates insights to support decision-making that can make or break the firm. In fact, if you can’t operate your organization as one integrated unit where data flows freely back and forth across your process chains from your customers to your employees, from your front office to (what you used to call your back office), then you probably won’t survive much longer in today’s brutal Pandemic.

The change agents for this shift are a single data model and dynamic workflows in the cloud. These will enable cross-functional workflows and automation that are central to operationalizing the OneOffice. Only by finally overcoming the siloes and organizational boundaries, organizations will be able to react to changes in the environment in real-time and progress toward becoming an anticipatory enterprise. But we have to remind ourselves that this is a journey. Culture, people and processes are central to progress with this endeavor. Learn from organizations that have embarked on this journey and benefit from their lessons learned.

Past Digital Roundtables

Apply for the 2021 HFS Integrated Automation Digital Roundtable Series

See the proposed topics for the 2021 HFS Integrated Automation Digital Roundtable Series. Apply early and secure your spot today!