Free Pack
Buy Now
hand drawing blank flow chart on new modern computer as concept

HFS Digital Roundtables

HFS Digital Roundtables are facilitated topic-based learning events exclusively for enterprise buyer senior executives. These meetings will research new ideas and technologies, test theories and discuss how you can move your key projects forward.

These digital meetings are an opportunity to collectively debate critical issues in an open but confidential environment, directly from the comfort of your own office or home.

Upcoming Digital Roundtables
*these events are exclusively for senior enterprise buyer executives only

Blue Cogwheel Gear Mechanism Icon on Dark Digital Background.

September 30, 2020
10am ET/3pm BST to 1pm ET/6pm BST

2021: How to achieve the automation scale imperative

supported by Automation Anywhere_logo-1


hosted by Phil Fersht with HFS Senior Analysts and Industry guests

HFS Lead Analyst
Elena Christopher
Senior Vice President, Research

Join Senior Enterprise Executives

While the pandemic created the burning platform for automation, it did not magically drive scale. There is still loads of heavy lifting to be done to industrialize automation programs and make them pervasive throughout the enterprise. Join our Digital Roundtable for a unique opportunity to preview HFS’ latest research and collectively problem solve automation scale or fail challenges with your industry peers. Join senior executives for an open discussion about:

1. What did we learn from the pandemic?

2. What must be true to achieve success in 2021?

3. How do we make automation pervasive across our enterprise?

melissa o brien hfs research

October 14, 2020
10am ET/3pm BST to 1pm ET/6pm BST

Driving customer experience in our rapidly evolving world

supported by HGS_logo


hosted by Phil Fersht with HFS Senior Analysts and Industry guests

HFS Lead Analyst
Melissa O'Brien
Research Vice President

Join Senior Enterprise Executives

There is an evolution of thinking about experiences underway, from the traditional thinking in silos (customer, partner, and employee) to a more holistic human experience-focused strategy. Organizations need to ensure they find the right balance of optimizing the use of emerging technology with a robust business case to improve customer and employee experience. This means getting the right information flows in place, focusing on agent experience to elicit strategic advantage and ensuring exceptional CX to drive loyalty and growth. In this Digital Roundtable, we explore:

1. What are the emerging and future business models for customer experience in the new normal?

2. What is the right blend of automation and humans to enhance customer experience create competitive differentiation?

3. How do you engage a virtual, “work-from-anywhere” workforce that is empowered with the right tools, data and process to impact the customer experience?


10am ET/3pm BST to 1pm ET/6pm BST

Playing the Blockchain game in today’s reality…opportunities, implementations and success stories


hosted by Phil Fersht with HFS Senior Analysts and Industry guests

HFS Lead Analyst
Chief Research Officer

Join Senior Enterprise Executives

When blockchain first emerged, enterprises often viewed it as nothing more than the latest hype technology; however, as enterprise leaders across many industries understand it better, they realize the value it can offer their business. Join senior executives for an open discussion about:

1. The blockchain baseline - how blockchain has surged from buzzword to reality

2. Blockchain and COVID-19 - has blockchain made enough of an impact to offer value during the pandemic?

3. What's the post-pandemic future for blockchain - where does blockchain fall in enterprises priorities moving forward?


Your compass to interpreting your business, the emerging technology landscape and the roadmap to successful transformation in the next decade.