HFS Virtual Roundtables are facilitated topic-based learning events exclusively for enterprise buyer senior executives. These meetings will research new ideas and technologies, test theories and discuss how you can move your key projects forward.
These digital meetings are an opportunity to collectively debate critical issues in an open but confidential environment, directly from the comfort of your own office or home.
Upcoming Virtual Roundtables*these events are exclusively for senior enterprise buyer executives only
hosted by Phil Fersht with HFS Senior Analysts and supported by
SAURABH GUPTAChief Research Officer
Join Senior Executives
The pandemic shock will drive clients to push their BPM service partners to deliver far more for even less. On the one hand, the need for digital transformation is more real than ever, but on the other, investments will be hard to find in a recessionary economy, pushing clients to demand their suppliers to jump to a new S-curve of cost reduction. How will service providers balance these opposing client priorities? The consumption and delivery of BPM services industry post the pandemic shock will need to be distinctly different. The delivery model will change dramatically as cultural resistance to WFH drops, arbitrage-driven offshoring gives way to a more globally distributed workforce, transitions become virtual, and the gig-economy provides hard-to-find skills. As-a-service is back with a bang as the consumption model changes in a recessionary economy where cash is king. Emerging technologies will continue to be the rage with a sharp focus on payback periods and quick ROI as CAPEX becomes scarce. The Triple-A Trifecta of Automation, Analytics, and Automation becomes an integral of the service delivery model versus a value add. The debate on cloud migration ends, and cybersecurity by design becomes a C-level mandate. POC fatigue reaches a crescendo as clients lose patience with white elephants (beautiful but useless POCs!)And all this needs to happen at a pace never seen before. To survive and thrive in this new abnormal, it is imperative that the BPM industry starts modeling the future delivery and consumption models for its services and start making the changes. The future is already here, and there is no time to wait. HFS, with support from Celonis is inviting senior leadership from leading BPM providers in an exclusive private virtual event to create the manifesto for the future of the industry. Join us!
hosted by Phil Fersht with HFS Senior Analysts and Industry guests
Elena ChristopherSenior Vice President, Research
Join Senior Enterprise Executives
If there’s ever been a time we needed a digital workforce to augment humans, it’s now. However, we’ve seen far less scale of Triple-A Trifecta (automation, AI, and smart analytics) technologies than we’d like (and need). Despite having spent the better part of a decade investing in digital transformation and loads of slick emerging technologies, we missed the boat on addressing process debt and replacing moldy legacy systems. The global pandemic is making us realize just how reliant we still are on humans and antiquated processes and technology. Thus, here we are, knee-deep in the most widespread operational crisis in modern business history, and we’re being laid low by our unwillingness to change how we execute work. The burning platform for automation has arrived, and it’s literally ablaze. Join this roundtable session to discuss:
1. The pre-pandemic reality check on integrated automation adoption 2. What's the now reality of integrated automation - is there enough scale to help? 3. How we need to reshape the post-pandemic path forward for integrated automation.
When blockchain first emerged, enterprises often viewed it as nothing more than the latest hype technology; however, as enterprise leaders across many industries understand it better, they realize the value it can offer their business. Join senior executives for an open discussion about: 1. The blockchain baseline - how blockchain has surged from buzzword to reality
2. Blockchain and COVID-19 - has blockchain made enough of an impact to offer value during the pandemic?
3. What's the post-pandemic future for blockchain - where does blockchain fall in enterprises priorities moving forward?
HFS Senior Analyst
With this urgent need to augment customer-facing services, to keep IT help desks operating, or even internal needs such as basic finance, procurement HR and payroll services, the opportunity to have digital "workers" with whom to engage is in high, high demand. At this moment, the most important element for a digital workforce is the ease of use and relative ability to get up and running quickly. In the coming weeks and months, we’ll continue to see companies of all shapes and sizes rustle up some digital bandaids to throw on a very big wound. At some point when the dust settles and a new normal emerges, companies will be re-assessing and designing everything from their customer engagement models to BCPs to internal processes. And that’s when it will become clear that designing an intelligent digital-first strategy is the most sustainable and least “disrupt-able” approach for many processes and communications. Join this roundtable to discuss:
1. Use cases for digital associates - what are they and why use them?
2. The recent adoption of digital workers to sustain business amidst pandemic disruption
3. The path forward for intelligent digital first design
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