hosted by Phil Fersht with HFS Senior Analysts and Industry guests

If there’s ever been a time we needed a digital workforce to augment humans, it’s now. However, we’ve seen far less scale of Triple-A Trifecta (automation, AI, and smart analytics) technologies than we’d like (and need). Despite having spent the better part of a decade investing in digital transformation and loads of slick emerging technologies, we missed the boat on addressing process debt and replacing moldy legacy systems. The global pandemic is making us realize just how reliant we still are on humans and antiquated processes and technology. Thus, here we are, knee-deep in the most widespread operational crisis in modern business history, and we’re being laid low by our unwillingness to change how we execute work. The burning platform for automation has arrived, and it’s literally ablaze. Join this roundtable session to discuss:

1. The pre-pandemic reality check on integrated automation adoption

2. What's the now reality of integrated automation - is there enough scale to help?

3. How we need to reshape the post-pandemic path forward for integrated automation.

hosted by Phil Fersht with HFS Senior Analysts and Industry guests

When blockchain first emerged, enterprises often viewed it as nothing more than the latest hype technology; however, as enterprise leaders across many industries understand it better, they realize the value it can offer their business. Join senior executives for an open discussion about:

1. The blockchain baseline - how blockchain has surged from buzzword to reality

2. Blockchain and COVID-19 - has blockchain made enough of an impact to offer value during the pandemic?

3. What's the post-pandemic future for blockchain - where does blockchain fall in enterprises priorities moving forward?

hosted by Phil Fersht with HFS Senior Analysts and Industry guests

With this urgent need to augment customer-facing services, to keep IT help desks operating, or even internal needs such as basic finance, procurement HR and payroll services, the opportunity to have digital "workers" with whom to engage is in high, high demand. At this moment, the most important element for a digital workforce is the ease of use and relative ability to get up and running quickly. In the coming weeks and months, we’ll continue to see companies of all shapes and sizes rustle up some digital bandaids to throw on a very big wound.  At some point when the dust settles and a new normal emerges, companies will be re-assessing and designing everything from their customer engagement models to BCPs to internal processes.  And that’s when it will become clear that designing an intelligent digital-first strategy is the most sustainable and least “disrupt-able” approach for many processes and communications.  Join this roundtable to discuss:

1. Use cases for digital associates - what are they and why use them?

2.  The recent adoption of digital workers to sustain business amidst pandemic disruption

3.  The path forward for intelligent digital first design