HFS Digital Roundtables are facilitated topic-based learning events exclusively for enterprise buyer senior executives. These meetings will research new ideas and technologies, test theories and discuss how you can move your key projects forward.
These digital meetings are an opportunity to collectively debate critical issues in an open but confidential environment, directly from the comfort of your own office or home.
Upcoming Digital Roundtables*these events are exclusively for senior enterprise buyer executives only
hosted by Phil Fersht with guests
Melissa O'Brien VP of ResearchHFS Research
Rajesh Khanna,SVP and Global Lead, Digital Sales and AlliancesVirtusa
When the pandemic thrust customer and business interaction fully remote, it exposed many inefficiencies and broken processes in customer service. Customer experience is a leading competitive differentiator, and so CX and customer trust are at the top of CXO’s “fit for purpose” measurements that will help businesses survive and thrive in the future. As a critical element of CX, the contact center has become a focal point of modernization and transformation efforts. What’s more, the ideal service model foundation is one that is well-positioned for continuous improvement while keeping costs of change to a minimum.
hosted by Saurabh Gupta with guests
Brijesh PatelVP - Head of Business Services & Product Strategy for NordicsCapgemini
Reetika FlemingVP of ResearchHfS Research
Nigel EdwardsChief Client OfficerHFS
Don RyanSVP of ResearchHFS Research
Data transformation, process harmonization, and native automation are emerging as the key “have-to-haves” for enterprise leaders in the Nordics. Most ambitious organizations want to make progress on their digital operations maturity, but few have fully realized their visions for business transformation. Our research suggests that data-driven operational workflows in the cloud is the future for Nordics enterprises, especially for enabling business functions including finance and accounting, procurement, supply chain, HR, and customer service. As one Head of Shared Services shared with us, "As shared services, one of our contributions is to be a data quality guardian - data and data quality are more important than ever.”
Join senior Nordics executives for an energizing roundtable discussion about: