HFS Virtual Roundtables are facilitated topic-based learning events exclusively for enterprise buyer senior executives. These meetings will research new ideas and technologies, test theories and discuss how you can move your key projects forward.
These digital meetings are an opportunity to collectively debate critical issues in an open but confidential environment, directly from the comfort of your own office or home.
Upcoming Virtual Roundtables*these events are exclusively for senior enterprise buyer executives only
Event summary coming soon!
hosted by Phil Fersht with HFS Senior Analysts and Industry experts
SAURABH GUPTAChief Research Officer
Join Senior Enterprise Executives from:USAA, AIG, American Express, Bloomberg.com, Citigroup, EBRD, EY, HSBC. Invesco, Lloyds Banking Group, MetLife, Nationwide Building Society, Tesco, Truist and more.
Today’s organizations are on a burning platform to evaluate how they operate globally, one that requires massive flexibility and adaptation across business models and execution. This crisis vastly accelerated the digital-first environment, dramatically cutting redundancies and improving processes at scale in IT and business operations. Leaders have entered into a Stabilization phase, developing contingencies and determinations on what areas of the business to protect and where to pivot, changing priorities of the business in a rapidly changing market. Within this context, HFS lays out Four Phases of Response to the pandemic: Crisis, Stabilization, Realization, and the fourth phase yet to emerge: Unleashing People, for the links between CX and EX have never been tighter. Join this roundtable session to discuss:
1. The latest data from 630 enterprises on what's actually happening, including market forecasts and significant growth sectors in business operations and IT services
2. What you can expect across the Four Phases of Response to this pandemic – and what you can do about it
3. How to unleash your people with an “experience” architecture, where aligning customer, employee and partner experiences is the centerpiece of the strategy
hosted by Phil Fersht with HFS Senior Analysts and Industry guests
Elena ChristopherSenior Vice President, Research
Join Senior Enterprise Executives
If there’s ever been a time we needed a digital workforce to augment humans, it’s now. However, we’ve seen far less scale of Triple-A Trifecta (automation, AI, and smart analytics) technologies than we’d like (and need). Despite having spent the better part of a decade investing in digital transformation and loads of slick emerging technologies, we missed the boat on addressing process debt and replacing moldy legacy systems. The global pandemic is making us realize just how reliant we still are on humans and antiquated processes and technology. Thus, here we are, knee-deep in the most widespread operational crisis in modern business history, and we’re being laid low by our unwillingness to change how we execute work. The burning platform for automation has arrived, and it’s literally ablaze. Join this roundtable session to discuss:
1. The pre-pandemic reality check on integrated automation adoption 2. What's the now reality of integrated automation - is there enough scale to help? 3. How we need to reshape the post-pandemic path forward for integrated automation.
When blockchain first emerged, enterprises often viewed it as nothing more than the latest hype technology; however, as enterprise leaders across many industries understand it better, they realize the value it can offer their business. Join senior executives for an open discussion about: 1. The blockchain baseline - how blockchain has surged from buzzword to reality
2. Blockchain and COVID-19 - has blockchain made enough of an impact to offer value during the pandemic?
3. What's the post-pandemic future for blockchain - where does blockchain fall in enterprises priorities moving forward?
HFS Senior Analyst
With this urgent need to augment customer-facing services, to keep IT help desks operating, or even internal needs such as basic finance, procurement HR and payroll services, the opportunity to have digital "workers" with whom to engage is in high, high demand. At this moment, the most important element for a digital workforce is the ease of use and relative ability to get up and running quickly. In the coming weeks and months, we’ll continue to see companies of all shapes and sizes rustle up some digital bandaids to throw on a very big wound. At some point when the dust settles and a new normal emerges, companies will be re-assessing and designing everything from their customer engagement models to BCPs to internal processes. And that’s when it will become clear that designing an intelligent digital-first strategy is the most sustainable and least “disrupt-able” approach for many processes and communications. Join this roundtable to discuss:
1. Use cases for digital associates - what are they and why use them?
2. The recent adoption of digital workers to sustain business amidst pandemic disruption
3. The path forward for intelligent digital first design
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