hosted by Phil Fersht with HFS Senior Analysts and Industry guests

While the pandemic created the burning platform for automation, it did not magically drive scale. There is still loads of heavy lifting to be done to industrialize automation programs and make them pervasive throughout the enterprise. Join our Digital Roundtable for a unique opportunity to preview HFS’ latest research and collectively problem solve automation scale or fail challenges with your industry peers. Join senior executives for an open discussion about:

1. What did we learn from the pandemic?

2. What must be true to achieve success in 2021?

3. How do we make automation pervasive across our enterprise?

hosted by Phil Fersht with HFS Senior Analysts and Industry guests

There is an evolution of thinking about experiences underway, from the traditional thinking in silos (customer, partner, and employee) to a more holistic human experience-focused strategy. Organizations need to ensure they find the right balance of optimizing the use of emerging technology with a robust business case to improve customer and employee experience. This means getting the right information flows in place, focusing on agent experience to elicit strategic advantage and ensuring exceptional CX to drive loyalty and growth. In this Digital Roundtable, we explore:

1. What are the emerging and future business models for customer experience in the new normal?

2. What is the right blend of automation and humans to enhance customer experience create competitive differentiation?

3. How do you engage a virtual, “work-from-anywhere” workforce that is empowered with the right tools, data and process to impact the customer experience?

hosted by Phil Fersht with HFS Senior Analysts and Industry guests

When blockchain first emerged, enterprises often viewed it as nothing more than the latest hype technology; however, as enterprise leaders across many industries understand it better, they realize the value it can offer their business. Join senior executives for an open discussion about:

1. The blockchain baseline - how blockchain has surged from buzzword to reality

2. Blockchain and COVID-19 - has blockchain made enough of an impact to offer value during the pandemic?

3. What's the post-pandemic future for blockchain - where does blockchain fall in enterprises priorities moving forward?