--- title: HFS Digital Roundtable Customer at Center image: https://info.hfsresearch.com/hubfs/Stock%20images/Blue%20Cogwheel%20Gear%20Mechanism%20Icon%20on%20Dark%20Digital%20Background..jpeg --- [![hfs_roundel_orange_72dpi_RGB](https://info.hfsresearch.com/hs-fs/hubfs/hfs_roundel_orange_72dpi_RGB.png?width=114&height=114&name=hfs_roundel_orange_72dpi_RGB.png "hfs_roundel_orange_72dpi_RGB")](https://demo.neambo.com/act2) ![AdobeStock_254300529](https://info.hfsresearch.com/hs-fs/hubfs/AdobeStock_254300529.jpeg?width=5000&name=AdobeStock_254300529.jpeg "AdobeStock_254300529") # HFS Digital Roundtable supported by  [![virtusa_logo_white](https://info.hfsresearch.com/hs-fs/hubfs/virtusa_logo_white.png?width=124&name=virtusa_logo_white.png)](https://www.virtusa.com/) Service Transformation: Putting the Customer at the Center of your business #### June 16, 2021 **10am ET/3pm GMT to 1pm ET/6pm GMT**** ** When the pandemic thrust customer and business interaction fully remote, it exposed many inefficiencies and broken processes in customer service. Customer experience is a leading competitive differentiator, and so CX and customer trust are at the top of CXO’s “fit for purpose” measurements that will help businesses survive and thrive in the future. As a critical element of CX, the contact center has become a focal point of modernization and transformation efforts. What’s more, the ideal service model foundation is one that is well-positioned for continuous improvement while keeping costs of change to a minimum. Join senior executives for a candid discussion about: • What does your contact center transformation roadmap look like – what really needs to get done? • How can you leverage existing and new technologies to integrate data, and create seamless journeys across channels and platforms? • How can you truly put the customer at the center of your business? • Enterprise best practices to align EX and CX for competitive differentiation *1* **Open Conversation**. HFS Roundtables encourage open conversation, collaboration and exploration. They promote practical education and professional development. *2* **Different Expert Opinions**. It is easy to go to your same network inside and out of your own organization for brainstorming. A virtual roundtable allows you to meet minds from far outside your personal network to off bounce ideas off of and share your struggles and top-of-mind issues. *3* **Exclusivity.** These virtual meetings are open to senior enterprise executives only so you will be in excellent company. ### Apply today! Additional info regarding your form, [privacy policy](https://info.hfsresearch.com/hfs-digital-roundtable-customer-at-center#), etc. #### Who is eligible? In an effort to keep these events high-level, intimate and private, HFS Digital Roundtables are open to enterprise buyer senior executives only. Only 18 executives max will be accepted to the event, but there will be a waitlist and if a spot opens up, we will contact the next person on the list immediately. ### HFS Research LLC One Mifflin Place Suite 400 Cambridge, MA 02138 USA ### Drop us a line Copyright © 2020 HfS Research Ltd. All rights reserved.