When the pandemic thrust customer and business interaction fully remote, it exposed many inefficiencies and broken processes in customer service. Customer experience is a leading competitive differentiator, and so CX and customer trust are at the top of CXO’s “fit for purpose” measurements that will help businesses survive and thrive in the future. As a critical element of CX, the contact center has become a focal point of modernization and transformation efforts. What’s more, the ideal service model foundation is one that is well-positioned for continuous improvement while keeping costs of change to a minimum.
Join senior executives for a candid discussion about:
• What does your contact center transformation roadmap look like – what really needs to get done?
• How can you leverage existing and new technologies to integrate data, and create seamless journeys across channels and platforms?
• How can you truly put the customer at the center of your business?
• Enterprise best practices to align EX and CX for competitive differentiation
In an effort to keep these events high-level, intimate and private, HFS Digital Roundtables are open to enterprise buyer senior executives only. Only 18 executives max will be accepted to the event, but there will be a waitlist and if a spot opens up, we will contact the next person on the list immediately.