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HFS Digital Roundtable
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Service Transformation: Putting the Customer at the Center of your business

June 16, 2021
10am ET/3pm GMT to 1pm ET/6pm GMT

When the pandemic thrust customer and business interaction fully remote, it exposed many inefficiencies and broken processes in customer service. Customer experience is a leading competitive differentiator, and so CX and customer trust are at the top of CXO’s “fit for purpose” measurements that will help businesses survive and thrive in the future. As a critical element of CX, the contact center has become a focal point of modernization and transformation efforts. What’s more, the ideal service model foundation is one that is well-positioned for continuous improvement while keeping costs of change to a minimum.

Join senior executives for a candid discussion about:
• What does your contact center transformation roadmap look like – what really needs to get done?
• How can you leverage existing and new technologies to integrate data, and create seamless journeys across channels and platforms?
• How can you truly put the customer at the center of your business?
• Enterprise best practices to align EX and CX for competitive differentiation

1
Open Conversation. HFS Roundtables encourage open conversation, collaboration and exploration. They promote practical education and professional development.
2
Different Expert Opinions. It is easy to go to your same network inside and out of your own organization for brainstorming. A virtual roundtable allows you to meet minds from far outside your personal network to off bounce ideas off of and share your struggles and top-of-mind issues.
3
Exclusivity. These virtual meetings are open to senior enterprise executives only so you will be in excellent company.

Apply today!

Who is eligible?

In an effort to keep these events high-level, intimate and private, HFS Digital Roundtables are open to enterprise buyer senior executives only. Only 18 executives max will be accepted to the event, but there will be a waitlist and if a spot opens up, we will contact the next person on the list immediately.