HFS Digital Roundtable
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Service Transformation: Putting the Customer at the Center of your business

June 16, 2021
10am ET/3pm GMT to 1pm ET/6pm GMT

When the pandemic thrust customer and business interaction fully remote, it exposed many inefficiencies and broken processes in customer service. Customer experience is a leading competitive differentiator, and so CX and customer trust are at the top of CXO’s “fit for purpose” measurements that will help businesses survive and thrive in the future. As a critical element of CX, the contact center has become a focal point of modernization and transformation efforts. What’s more, the ideal service model foundation is one that is well-positioned for continuous improvement while keeping costs of change to a minimum.

Join senior executives for a candid discussion about:
• What does your contact center transformation roadmap look like – what really needs to get done?
• How can you leverage existing and new technologies to integrate data, and create seamless journeys across channels and platforms?
• How can you truly put the customer at the center of your business?
• Enterprise best practices to align EX and CX for competitive differentiation

Open Conversation. HFS Roundtables encourage open conversation, collaboration and exploration. They promote practical education and professional development.
Different Expert Opinions. It is easy to go to your same network inside and out of your own organization for brainstorming. A virtual roundtable allows you to meet minds from far outside your personal network to off bounce ideas off of and share your struggles and top-of-mind issues.
Exclusivity. These virtual meetings are open to senior enterprise executives only so you will be in excellent company.

Apply today!

Who is eligible?

In an effort to keep these events high-level, intimate and private, HFS Digital Roundtables are open to enterprise buyer senior executives only. Only 18 executives max will be accepted to the event, but there will be a waitlist and if a spot opens up, we will contact the next person on the list immediately.